Change Is Hard

…but change is certain.

Facebook fail


The first of every month my Facebook friend, let’s call her KB, posts a greeting that is unique to her. Yesterday was December 1 and KB was nowhere to be found. I searched my friends list, no KB. Did she unfriend me? Had I done something to offend her?

It’s not likely, if KB doesn’t like something she’s more likely to tell you than unfriend you. But other scenarios I could imagine were much worse. So I checked with another Facebook friend, who was also worried and had been searching for KB too.

I decided to email KB and ask her if she and her family and business were OK. I wasn’t sure I’d hear back, we’re not frequent emailers, I wasn’t even sure the email I had was still good. I considered googling her name, but didn’t want to find bad news. So I waited.

And guess what? KB emailed back almost instantly! She was fine! Her business was fine! Her family was fine!

What’s not fine? Facebook is not fine. She says Facebook ‘assassinated’ her a few weeks ago. She doesn’t know what happened. Maybe she was hacked, but there’s no definitive proof of that. All she knows is that Facebook erased her and all her associated pages including her Instagram.

I add an image of Katie-girl, enjoying the sunset on Lake Michigan, because KB loved Katie too. And because everyone can use a little Katie once in awhile.

She’s been working ever since to get it restored but she says Facebook has virtually no customer service and she’s come to a dead end for every clue or suggestion she’s tried to pursue. She says she’s grieving her Facebook friends, those she only connected with via the social media platform.

And she wonders about others out there, maybe isolated individuals with access to others only through a platform that can summarily dismiss you forever with no options and no consequences to them.

So….what’s the deal Facebook? If KB said something you objected to (and I can’t imagine what that would be) don’t you usually give second chances? Some explanation? Something??

And how come a big company like you doesn’t have adequate customer service? KB hasn’t even been given an explanation as to what happened. Is this the way you run your organization? Giving Tuesday was this week, you’ve done a good job in helping nonprofits raise money for their causes…so you care….right?

So how about caring about an individual who’s fighting to stay connected to her community? Ignoring her is not a good look. Facebook.

Author: dawnkinster

I'm a long time banker having worked in banks since the age of 17. I took a break when I turned 50 and went back to school. I graduated right when the economy took a turn for the worst and after a year of library work found myself unemployed. I was lucky that my previous bank employer wanted me back. So here I am again, a long time banker. Change is hard.

33 thoughts on “Facebook fail

  1. I have so many mixed feelings about Facebook. and I frequently think about leaving it, but then I have friends like you that I only communicate with through Facebook, so I don’t. Twitter is certainly not an option now. Sigh. Wishing KB good luck.


  2. FB is, unfortunately, a necessary evil for many. With all of the wild conspiracy theories running rampant on FB, I’m surprised they’ d pick on a normal user.


  3. I’ve never done FB!! Part of me is a tad curious since so many people use it as their primary source for connecting with others. However, Domer advised me a long time ago that it wasn’t worth my time, so I accepted that and moved on. I’m sorry to hear about your friend, though, and hope she gets the problem resolved soon. BTW, what a gorgeous photo of the Princess!!


    • I think it can be worthwhile but it’s also a total time black hole. There’s a LOT of people I would not be in touch with without it. People from way back in my life that I found on FB and now communicate with frequently, or at least occasionally. Distant family members too. It makes my world warmer and more interesting but it has to be managed.

      Liked by 1 person

  4. It would be hard to leave FB, my sisters, brother and I share a lot that way. I’ve never done any of the other social media platforms. You can use Messenger without FB but it’s just really another way to email. Most big companies don’t have very good customer service. When Bell damaged my Rogers cable, do you think I could find a phone number for Rogers. Nope!


    • I haven’t done much with anything else either. I have done a tiny bit of Twitter, but that seems to be way too political for me. I haven’t don Instagram or Tic Tock, though I did join tic tock so I could follow someone, but it seems pretty silly. It’s amazing to me how companies operate without any way to be contacted. It would have been nice when I was working to hide behind some system that wouldn’t allow people to find me. My days were entirely spent on the phone and email solving problems for our customers.


  5. Katie girl has such a rosy glow in this photo–of course, she looks adorable!
    That is a shame for KB. Sadly, customer service seems to be a thing of the past, and that is so wrong. I hope she finds a way to get things resolved.


  6. I say it often “Delete Facebook” and you won’t have weird situations like this. I left years ago and have never regretted it. People who want to stay in touch with you will do so, and those other *friends* weren’t your friends to begin with. 🤷‍♀️


  7. I joined Facebook years ago, but never posted. I just watched for six weeks. By that time, I realized what a problem it could become, and I left. The old saying “If it’s free, you’re the product, not the customer” holds especially true with social media. You feel like they don’t care, because they don’t.

    Liked by 1 person

  8. I do some old photo groups for my family on Facebook. I think it is a great way to connect with cousins and share old photos! I know of one fellow he has been in what he calls facebook Jail a few weeks now…who really knows what is happening with Facebook.


    • Yes, I wouldn’t know what my cousins were doing without it. Mostly anyway. Our family is so spread out now we hardly ever see each other in person but we do know what’s going on with each of us.


  9. I have a love-hate relationship with FB. I would love to walk away from it (as I have done with so many other social media accounts — I’m looking at you Twitter, Pinterest and LinkedIn). Having lived overseas for 14 years, I have many friends scattered across the world that I would fear losing touch with if I pulled the plug.
    I hope that your friend is able to get her FB restored soon.


    • I understand. I’m the same way. I have looked at Twitter but it’s too political for me. I never got into Pinterest, and I have a profile on Linkedin but it’s pretty useless now that I don’t work. FB is the only one I actively use. And I try not to get too sucked into it. It has caused me problems, especially surrounding the last presidential election, but over all I like to stay in touch with people.

      Liked by 1 person

  10. Don’t get me started on FB and its lack of human customer service. For the last couple of years I can no longer share my blog posts because someone (wish I knew who) marked my blog as inappropriate. Seriously? I share poetry, short stories and photos! I cannot reach anyone. I can keep on sending messages but they fall into a black void. (No one can share my blog on FB!)
    Like KB, I am connected to some people only via this social media. Which is fine. Some are far away and it’s the easiest way to stay in touch.
    I feel for KB. It must be beyond annoying to have your whole account disappear.


  11. Come on over to Mastodon! I love it there. It’s full of dog people/photos and nature photographers. And no one is gathering your info with fancy algorithms.

    Liked by 1 person

  12. I’m sorry to hear this Dawn. My FB blog page was hacked in September and even managed to get into my checking account to post a gaming add…from Thailand!! Frustrating experience but I got through after much digging…Meta is their company now. My problem got solved and got my $ back but I keep my FB profile active for the same reasons many have stated, keeping in touch with friends and family. I hope your friend gets thing sorted out. Lovely pic of Katie ❤️


  13. Hi Dawn,

    I hope your friend is able to get her account re-established. It must be awful for her – thank goodness that you had her email address. Up until recently, I have not been interested in creating a FB account because I value my privacy. Hearing how some folks have tons of posts & pictures of their little kids, post about going on vacation, or even post “live” while out of town stresses me out (for them). Those are open invitations for bad actors to take advantage of…

    I understand and can sympathize the loss of not being able to keep in touch with friends made on forums, FB, WordPress, or YT. When there are no updates for a long time, we wonder and worry what happened and hope that all is ok. It is a loss, just not of that “online friend” but also of those friends who used to keep in touch and share updates in the comments.

    I have signed up for a virtual card making retreat in the Spring. All of the classes will be held on Facebook. My FB account will have minimal info, only be used for the retreat, and will be closed at the end of the event.

    Thank you for sharing that “pretty in pink” picture of sweet, smiling Katie. 💕🐾


    • Enjoy your card making retreat! It will be fun. Yes, when people I regularly see on FB or blogging disappear it’s always scary. So many times it has been really bad news. Sometimes expected, often not. It’s odd, but you grieve friends made on the internet nearly the same as friends made face to face. Especially if you’ve had years of a virtual relationship. You’re welcome for the picture of Katie. I like to see her here and there, I miss her every day.


  14. Facebook is annoying and often it’s hard to understand what they have changed again. They change something all the time.
    I found that I was limited with posting images last time I was there.
    Like many others, I need the Messenger because family lives across the ocean. I also get my art students using FB. Everything else is very upsetting often. Like I have to search for my daughter’s posts. She also lives across the Atlantic ocean.
    I’m not surprised your friend cannot straighten things out because there is no direct way to let them know about anything. I’ve tried. Never got any response.
    maybe your friend will get the pages and profile back.
    All the best!


  15. The tech companies are going through a lot of turmoil right now with mega layoffs. Still, no fun at all for KB. Hope the issue is soon resolved.


  16. Hope things work out. Facebook has its drawbacks, but it depends on us, how we use it.


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